Each week the plants to complete orders are selected from the nursery, packaged and dispatched daily, with plants usually delivered to you the next day.  Each potted plant will arrive individually wrapped and the greatest of care will be given to ensure they arrive fresh and there is no damage during transportation. Orders aren't sent out on a Friday to reduce the risk of plants still being in transit over the weekend, although in our experience if plants are delayed we find they usually travel very well.

For plant orders we use a DPD 24 hour service, although this isn’t guaranteed, DPD will send you an email and/or SMS messages to let you know how your order is tracking and the expected one hour delivery time slot. If you may not be available to take delivery of your order please enter alternative instructions (maximum of 50 characters) in your order details. Hetty highly recommends downloading the DPD App as you can track your order and update delivery instructions if need be.  

Non-plant only orders may be sent via a Royal Mail 48 hour service.

Hetty will send you an email once your order has been dispatched.

You can also view the status of your order if you have registered for a Hetty's account, not if you have shopped as a guest.

Many plants are 'ready now' and available to dispatch in the current dispatch cycle whilst other plants can be 'pre-ordered' to be be delivered in a few weeks. Hetty may at her discretion sometimes chose to split an order for no additional charge.

Delivery is charged for most mainland UK addresses at £6.00 or £3.00 for orders of only seeds. For orders over £100 delivery is free for most mainland UK addresses. Delivery to parts of Scotland and the Scottish Highlands and Island will incur an additional delivery charge which will automatically be added at the checkout.  Please note that we are unable to offer delivery to the Isle of Man, the Isle of Wight, Northern Ireland, Scottish Islands, Channel Islands or to any address outside of the UK at the present time.

For more information on our order, delivery, cancellation and returns processes please see our terms and conditions.  If however you have any questions or would like further information, then please contact us.